What are the shipping options?We ship all orders free of charge worldwide via UPS, DHL or Deutsche Post.
How do we ship?All our orders are shipped via UPS, DHL or in some cases Deutsche Post.
How much is shipping?All shipping worldwide is free of charge!
Which payment options are available?We allow payment via PayPal, Credit Card (VISA, MasterCard, American Express) and Prepayment (IBAN).
I think something bad happened while ordering... What now?In case you feel the order didn't went through or something unusual happened, please feel free to contact us at firstname.lastname@example.org
How long does shipping take?The delivery takes approximately 1-3 workdays in Germany and 3-5 workdays in Europe and about 16 days worldwide after receiving payment.
Is the return free?All costs for the return are the responsibility of the buyer.
How do I send the product back?You may return products within 14 days. Please address the item(s) to jbriels GbR | Erkrather Str. 206 D | 40233 Düsseldorf | GERMANY. The return should include our delivery note. For more details please refer to our TOS (http://www.jbriels.com/de/agb)
Where and how do I ship a return?We recommend insured shipping with DHL or UPS. The address for any returns is: jbriels GbR | Erkrather Str. 206 D | 40233 Düsseldorf | GERMANY. Please attach the invoice or the delivery note to assign us the return.